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Privacy Policy

1. Who We Are

The website FASEED Helmets (the 'Site') is operated by PetVibe Inc., a company registered in Germany. Our address is Meishan Kechuangyuan First Road West Section. For any privacy-related inquiries, you can contact us at [email protected] or call +18180051615.

2. Data We Collect

We collect personal data only when necessary for browsing, purchasing, or customer service. Specifically, we may collect:

  • Browsing Information: IP address, browser type, operating system, pages visited, and date/time of visit (via cookies and similar technologies).
  • Order Information: When you place an order, we collect your name, billing and shipping address, email address, phone number, payment details, and order history.
  • Customer Service Information: If you contact us via email or phone, we collect your name, contact details, and the content of your communication.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To operate and improve the Site.
  • To process and fulfill your orders, including sending order confirmations and shipping updates.
  • To respond to your customer service requests.
  • To comply with legal obligations, such as tax and accounting requirements.

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds under the GDPR: (a) your consent (e.g., for marketing cookies); (b) the performance of a contract (e.g., processing your order); (c) compliance with a legal obligation (e.g., retaining invoices); (d) our legitimate interests (e.g., improving our website).

5. Data Sharing

We may share your personal data with third-party service providers who assist us in operating the Site, processing payments, and delivering orders. These providers are contractually bound to protect your data and may only use it for the purposes we specify. We do not sell your personal data.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. For example, order data is retained for the duration required by tax laws (typically 10 years in Germany).

7. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data held by us.
  • Rectify inaccurate data.
  • Erase your data (right to be forgotten).
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected].

8. Cookies

Our Site uses cookies for essential functions (e.g., session management) and analytics. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

10. International Transfers

If we transfer data to countries outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Site.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

PetVibe Inc.
Meishan Kechuangyuan First Road West Section
Email: [email protected]
Phone: +18180051615